Blue Cross And Blue Shield Of Texas - Worst Customer service & messed up application
Since Jan, having difficult time getting in touch with BCBS Customer service. On average the hold time is 45 minutes. The online submitted application was messed up on Name and Birth Date. Even the ID cards DID NOT arrive after policy became effective. Need to call 3-4 times to get ID cards. Still waiting for it.
Doctors suddenly disappeared from plans. Need to select new Doctor.
BCBS Website was NOT functioning. Could NOT register online. Could NOT pay premium online. Could NOT SEARCH doctors in network.
Overall VERY VERY BAD experience.
Customer service just reads what's in front of them. They don't understand or know, how to make things work.
Monetary Loss: $1000.