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BCBSTX is systematically NOT paying out-of-network providers and misinforming the public to: 1. eliminate competition by forcing people in-network where they can force underpayment to hospitals, clinics and providers 2. eliminate patient choice by forcing them into...
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#1352470
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These guys are denying my husbands chemo treatments over and over again thus signing his death certificate! We are both physicians and have been helping serve and treat people for decades! These guys do NOT value life and God forbid any of their family members have to...
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Anonymous
Anonymous

Agreed

#1351481
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BCBS denied my claim and I've been dealing with this for over a year. I even had proof how many times I've called and they even gave my doctor the wrong fax number. I even call before going with a procedure and provided code numbers and they said it was proved. I get a...
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1.3
#1313191
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I have the Blue Advantage HMO. I've tried setting up auto-pay and auto-drafts to pay my monthly bill. I've tried debit cards, different bank accounts, called a half dozen times and was assured each time it would work. Instead every month I get a late notice and have to...
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#1277264
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This is what the bill looks like for a patient who's company covers him 100%: Amount billed $137.00 Disc, reduct, payments $0.00 You may have to pay provider $137.00 AMOUNT COVERED $137.00 AMOUNT NOT COVERED $0.00 You may have to pay provider $137.00 In other words,...
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3.0
#1262452
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There is no information available about purchasing durable medical equipment. No list of allowable purchases, preferred vendors, or subscription programs for things like diabetic syringes and testing strips. My bi-pap machine has quit working and needs to be replaced...
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1.0
I didn't like
  • Website
  • Lack of information for durable medical equipment
#1258212
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I had Ewings Sarcoma in my Kidney back in 2006. From that time in 2006 until today 2018 BCBSTX has been there for me in everyway. I see the reasons why so many on this website are so angry, because they are signing up to the Healthcare.gov policies & using the ACA....
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5.0
#1254897
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Blue Cross And Blue Shield Of Texas - On holds and hang-ups

What I politely ask for customer service reps name, They put me on hold and then hang up on me. They are relentless. Probably getting coached by upper management.
1.7
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1209672
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I received medical services in September 2017. BCBS of Texas. Five months later BCBS mailing all my providers wanting a refund. Multiple phone calls to BCBS unable to get a straight answer as to why? Called first time, get one explanation. Call second and third time...
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#1200282
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BCBS refuses to fix system issues when a person has double coverage under BCBS. Talking to custimer service is like talking to yourself. They all say the issue is fixed but there ie no true resolution. As a result the customer gets ping-ponged from member services to...
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#1190480
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